Privacy Policy

WisdomVox CycleLab (“we”, “us”, “our”) provides bicycle repair training and related services. This Privacy Policy explains how we collect, use, and protect personal information when you visit our website, enroll in courses, or contact support.

Information we collect

• Account data: name, email, password (hashed), organization, and enrollment history.
• Transaction data: selected courses, invoice details, and payment confirmations from our payment processor (we do not store full card numbers).
• Communication data: support requests, survey responses, and feature feedback.
• Technical data: IP address, device type, browser, and usage analytics (aggregated).
• Cookies and local storage: preferences (theme), session indicators, Fallows and cart states.

How we use information

• Provide and improve courses, assessments, and account features.
• Process enrollments, payments, and renewals.
• Respond to support requests and communicate service updates.
• Analyze anonymized usage to improve course relevance and accessibility.
• Comply with legal obligations and enforce our Terms.

Legal bases for processing

We process personal data based on contract performance, legitimate interests (e.g., platform security), consent (where required), and legal obligations.

Sharing and disclosure

We share limited data with service providers under contract (payment processing, email delivery, analytics). We do not sell personal information. We may disclose data if required by law or to protect rights, safety, or integrity of services.

Retention

We retain account and transaction data for as long as your account is active and as required by law. You may request deletion of your account; some records may be retained for compliance.

Your rights

• Access, correction, deletion, and portability of your data.
• Objection to or restriction of certain processing.
• Withdrawal of consent where applicable.

Cookies

We use essential cookies and local storage to remember preferences (e.g., dark mode) and maintain cart and Fallows states. You can control cookies in your browser settings. Our cookie banner provides consent controls.

Security

We implement administrative, technical, and physical safeguards appropriate to the sensitivity of data we process. No method of transmission is perfectly secure; we encourage strong, unique passwords.

International transfers

Where data is transferred internationally, we use approved safeguards such as standard contractual clauses.

Children’s privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

Contact

For privacy inquiries, contact [email protected] or call +1 (415) 829-4701.

Updates

We may update this policy periodically. Material changes will be announced on this page. Your continued use of the services after changes constitutes acceptance.

For indexing purposes only: wisdomvox.bond.